*IT for new and old boards* Dear AEGEE Somewhere, I guess you are reading this lines, cause you were newly elected to drive your antenna during the next term. The following paragraphs are a short summary of what you need to know about IT for your work in AEGEE. You are of course welcome to read the rest of the manual to get a better idea of the whole. At the very beginning, before the old board has left, ask your predecessors for the export password, the master account, the listonwer rights on the mailing lists, the membership cards, the stickers and the access rights for your homepage (incl. DNS domain if necessary), ask them to include your data in the AEGEE Address Book, and the templates used to write letters. Every time a board is changed, either the new or the old board writes a mail to the mailing list aegee-l to inform the network about the new board. You will need the export password to send your members to a summer university. The master account is generally for editing the Address Book. The latter is the tool in AEGEE, allowing personal contacts once people are not anymore together. Finally we are in a network, and making our contact data accessible for the others makes the networking easier. Even if you cannot see right now a benefit for you, please include there your address, line telephone number, e-mail, mobile number. The membership cards is a green cardboard for your members. Never forget to give your new members the membership cards. With the Card Serial Number (CSN) printed on it people can open their own aegee.org account and get access to more resources (e.g. the address book). It is very important that you answer all e-mails that you receive as board member. It is not always obvious why, when it is not directly related to your anntenna, but in this way you show responsibility and keep the image of your local. If a fresh member asks if s/he can sleep in the house of one of your members and you don't respond, this would be quite demotivating for him/her. As a consequence s/he will not get active in AEGEE, being disappointed from our association. Sometimes people write from the middle of nowhere if they can participate in your Summer University. Even when this is not possible, give them a short information what is Aegee about and inform them about the ability to join AEGEE in there radius. If you do so, some antenna will be able to make benefit with that new member, and afterwards the whole association. This are just two examples, explaining why shall you answer all your e-mails, even the boring ones. Just try it and be more professional. Many boards appoint an IT person from their board. Usually the tasks of the IT person are to update the webpage, to take care of the mailing lists, to modify the address book, when needed. Sometimes this person has not at all idea about computers. In such cases it could be more reasonable to give the job to an experienced member out of the board. IT is more than just designing websites, it is running servers, giving support for users, it is developement of new applications, and of course improving the personal skills. Often you will not be able to find the service you need, provided by AEGEE. In such cases many antennae develop what they need and start using it. They forget that we are in a network and they don't contribute their work, so that others can also make use of it. A try to coordinate all such activities is the Information Technology Working Group. It is a forum for the AEGEE members interested in AEGEE&IT. Join its mailing list from https://lists.aegee.org/itwg-l.html . Maybe you will face some problems, in the beginning, as well as during your term. Don't forget to advice your successors and let them avoid your troubles. Transfer them the rights of your mailing lists, add them in the address book, give the master account and export passwords, make a short introduction of at least how the whole aegee&it system works. What is your website about? Usually it is used to attract new members and sponsors. Some antennae provide additional services for their members, e.g. the ability to see the contact data of the other members, but often it is a field for experiments. Develop it as you want, just try to ensure that it is always available. In Aegee we have mailing lists, which we use to inform the members, to discuss, to coordinate. Probably your local has several lists, for the board, for the members, for the alumni, for the external partners... If not, then write to lists@aegee.org and ask for a new one. Mailing lists relevant for every member are aegee-l (https://lists.aegee.org/aegee-l.html -> Join or leave the mailing list), aegee-agora-l (https://lists.aegee.org/aegee-agora-l.html) where we discuss our contemporary problems, our future. Once a year you will have to make a little contribution to the network. Not only by transferring part of the membership fees to Bruessels, but also filling the Activity and Financial reports. They help to build an accurate overview of the network and the status of your antenna (if it needs helps, support, etc). In December the General Subvension is prepared by our Comite Directeur. If the application is prepared well, then we all will enyoj this big source of money and you can contribute to getting the subvention by sending your year plans and activity report. More on the topic on aegee-l. There is also the Virtual Office, the Aegee online library, with lots of history, plenty of information how go gather new members, and many many articles for and from Aegee. Visit aegee.org/office and discover it. If you are one of the few board members of a working group, you shall know there is the wg portal at https://aegee.org/wg . There you can manage your members. From time to time your antenna will orgainize events. In order to inform the network you shall put first information in the Calendar of Events (aegee.org/events), and send an informational mail to the mailing list aegee-events-l. Finally, if you don't know where are you going to spend your next summer university, just visit aegee.org/map and explore the network. It is there for you and for me. Dilyan Palauzov * IT for contacts * If you are a member of a contact, then things are a little bit more complicated. You shall send the contact data of the most involved members to abc@aegee.org and ask to include the data in the address book. For applying for Agora/EBM you shall choose the section "For Contacts" in the agora/ebm application tool - the same procedure when you don't have an aegee.org account. *aegee.org accounts* First of all there is the aegee.org account. In order to get your own, visit https://www.aegee.org/accounts and register to gain access to restricted areas on the different websites. You will need the serial number of your membership card (CSN). In addition, an e-mail forward ("alias") of the form givenname.surname@aegee.org will be activated in the following morning: all mails sent there are then forwarded to the e-mail address you entered during the account registration. The aegee.org accounts are issued to individuals. In cases when persons have identical names they need to choose a slightly different user name during registration. Needless to say, keep your password on secure place. Should you happen to loose it there are means to restore it at https://www.karl.aegee.org/aeg-webreg.nsf/forgotpw. For all kind of problems and questions regarding the aegee.org accounts please refer to webreg@aegee.org and clearly state your name, your AEGEE local, your position and - of course - describe your problem. The AEGEE administrator will never ask you for the password of your aegee.org account. *master accounts" Next to the individual user names there are accounts for locals, called "Master accounts" that are issued to each AEGEE body (not persons). Where possible their use will be decreased in favour of recognised board members as defined in the AEGEE Address Book ("AB"). Master accounts never changes automatically, ask the former board for the exact username/password. If you face problems here, please write to master-accounts@aegee.org. The administrators in AEGEE will never ask for the password of your master account. *Export password* Near the master and aegee.org accounts there is also the export password. They are used by the Antennae to approve and check applications for Summer Universities, and by Contacts also for the Agora and EBM applications. The export passwords is issued for the whole local and once or twice a year a new password is generated and send to the e-mail, mentioned in the AEGEE Address Book. When your export password gets lost, please write to suct@aegee.org . *Mails* *Some unknown details about the e-mail* E-mails, like normal letters, have envelope and content. The envelope contains information about who sent the mail and who is going to receive it. In case the mail is rejected it does back to the envelope sender. A single mail envelope can contain several recipients. Once you open the envelope, like in normal letters, you see its contents. It contains some information like when and where was the text composed, usually once again who wrote it, whom was it sent. In e-mails this service information is presented in form of mail headers. After the headers the content of the mail is following. The headers say which servers were used to deliver the mail, which software was used to check agains viruses, etc. Let's see how a tipical mail looks like: Received: from test.aegee.org ([unix socket]) by mail.aegee.org (Cyrus v2.3.7) with LMTPA; Thu, 24 Aug 2006 10:15:44 +0000 X-Virus-Scanned: ClamAV 0.88.4/1721/Thu Aug 24 00:06:46 2006 on AEGEEserv.aegee.uni-karlsruhe.de X-Virus-Status: Clean X-Spam-Status: No, score=-1.2 required=10.0 tests=AWL,BAYES_05 autolearn=ham version=3.1.4 X-Spam-Report: * 0.3 SUBJ_DOLLARS Subject starts with dollar amount X-Spam-Level: + X-Spam-Checker-Version: SpamAssassin 3.1.4 (2006-07-25) on aegeeserv Date: Thu, 24 Aug 2006 12:13:57 +0200 Reply-To: The boss From: Your friend Subject: $This is a test mail To: test-address@aegee.org Hello, This is a test mail. Greetings, Dilian The Recieved: headers mentione all servers which were used to proceed the e-mail. X-Virus-Scanned, X-Virus-Status talk about the software used for virus-scanning the e-mail. X-Spam-... inform us about the spam-probability, more on this later. Date: says when the mail was composed, according to the computer of the sender. Reply-To: is used, when the user ciicks on "Reply". Attention! Many members write there their @aegee.org address, as they cannot send mails directly from it, but want that replies go the @aegee.org address. This is fine, however does not look very good, as when clicking on "Reply" people will not see any more the name, but only the e-mail addess. In order to avoid this you shall write your name, near to your address in the form My name . The same applies for the From: field, stating who sent the mail. To: and CC: say who shall get the e-mail and a copy of it. If people are put in BCC: their e-mail is still included in the envelope, but not in the e-mail headers. This is an example where envelope-recipients shall differ from the header-recipients. SPAM are all the mails containing advertisments or propagande, you don't want to receive. Nowadays spam is getting a big problem, since it looses the resource of the servers to filter the mails for spam or the time of the users users to delete the mails, and fills the mailboxes with unneeded information. There are several criteria to check if a mail is spam or not, but there is no algorithm saying definitely if a mail is spam. Usually when mail is evaluted for spam, the result is included in the headers. In the example above, you can inspect the X-Spam-.. headers. X-Spam-Report: contains which criteria matched and how much scores gave a specific criteria to the total spam probability (some criteria give more, others less). X-Spam-Level: contains the additive amount of scores, which the different matched criteria gave to the mail. X-Spam-Status: contains only the matched criteria, withour the rules and X-Spam-Flag: says Yes, if the scores are above a certain level, or No otherways. In order to avoid SPAM some blacklisting services were developed, like spamcop. They keep information about the servers used to send spam and allow the world to proceed such mail coming from such servers in a special way. However the blacklisting is error prone, that's why the presence of a mail server in a blacklist may not be used as absolute criteria. Unfortunately many mail providers immediately reject mails from blacklisted servers. This is wrong, since the mail does not have necessary be a spam. The correct procedure is to add criteria increasing the scores of the spam probability in such cases. There is nothing AEGEE can do when one rejects mails from blacklisted servers and it is not fault of AEGEE if in such cases you don't receive your e-mails, when aegeeserv is blacklisted. To solve the problem, you can talk to the administrators of your mailbox, or switch to another provider. The whole spam-cheking wouldn't make big sence, if the results are useless. Luckily e-mails can be filtered. This means that based on different rules, mail can either be rejected, forwarded to another user, put in a specific folder, etc. Such rules include the presense of specific header (From:), and its value, the size of the mail and so on. Many applications for reading e-mail offer already filtering features, investigate your preferred application for more details. The biggest advantage of the filtering is probably the ability to send all mails containing X-Spam-Level: +++++ to a specific folder automatically, thus freeing from the need to delete unwanted mails manually (however remember, the spam-evaluation is not absolute!) A common way to work with e-mail is over a browser, where the mail provider offers a web-interface for writing, reading, forwarding mails. Apart from it, you can use desktop applications like Mozilla Thunderbird to retrieve your e-mails using the IMAP protocol. It enables you to store the mails on the server, but gives you much comfortable user interface (e.g. the drag&drop functionality), works faster and is free of advertisements. Such applications can also be used to send mail. The protocol used for exchanging mails is called SMTP and later you will see how to use it in order to send mails from your @aegee.org address. f *Mail & AEGEE* Once you register your aegee.org account, mail forward is installed of the form givenname.surname@aegee.org (all spaces in your account name are replaced by dots), activated on the next morning at 5:15 GMT. If a mail goes there it is checked for viruses and spam. Mails containing viruses dropped and an informational mail is send then to the sender. If not, the mail is forwarded to the mailbox registered in your aegee.org account (or your AB-entry!). Mails get then the X-Spam-... headers indicating how high the probability is for the mail to be spam. At mail.aegee.org/conf you can login with your aegee.org account and configure how exactly your spam mails shall be proceeded (e.g. adding a string to the subject-header, above which level shall X-Spam-Flag turn to YES, etc). In the moment, except for mailing lists, it is not possible to reject mails on the aegee mail server based on the spam probability - they all are delivered to your mailbox. When you report about problems in the @aegee.org mail system (use mail@aegee.org for this purpose), please include the headers you got, not the original message. Do not forward spam mails, stating that you got them, cause they are finally spam, end in the administrators' spam folder and you will probably never get a reply. The @AEGEE.org mails are managed by courtesy of AEGEE Karlsruhe. In fact @aegee.org, @mail.aegee.org, @lists.aegee.org, @aegee.uni-karlsruhe.de are all synonims, so sendming a mail to xyz@aegee.org is the same as sending it it @aegee.uni-karlsruhe.de . The mail server itself, aegeeserv, is located in the University of Karlsruhe. Every mail for @aegee.org goes first to the university's server, then to aegeeserv and then back to the university's server, before being spread in the world. This has some disadvantages, e.g. the inability to offer grey listing, however that is the way things work since 1998 and will probably stay so. It is possible to send mails from your @aegee.org-forward: The easiest way is to visit https://mail.aegee.org/send, login with your aegee.org account, click on "New Message" and whatever you send, will appear to come from your AEGEE.org address. Don't forget do send yourself a copy, since the mails are not stored on any server. The next option is a bit more professional and more comfortable, but also requires slightly more knowledge to be used. The idea is to send the mail directly from you favourite mail client, like Thunderbuird, Evolution, Pine using smtp protocol. The only needed change is connected with the server for outgoing mails. Go there and choose as SMTP server mail.aegee.org. To keep the mails secret between you and theaegeeserv an encrypted connection needs to be created. So mark the option "SSL' and as port enter 465. You are almost ready. Now it is only needed to tell the server that you are the person, allowed to send mails from your@aegee.org address, with other words to make an authentication. Find this magic word somewhere in your options for the SMTP server and enter there your aegee.org username and the corresponding password. Now you shall be able to send mails from your AEGEE.org address. Due to restrictions by the university of Karlsruhe, it is not possible to send files with certain extensions to @aegee.org, most notable *.exe files. For projects who need a new @aegee.org forward for your project, write your request to mail@aegee.org . For aegee & mail related questions, refer to mail@aegee.org . *Mailing lists* A mailing list is a way to send a mail to single address and to have it delivered to several people at once. It is very useful and enlightens the team work significantly. E.g. when you want to provide a contact for the external world you write a single e-mail on your website or business cards and once a mail goes there the whole team immediately can read it. A mailing lists is useful to periodically inform people about your acitivty, giving everyone the possibility to subscribe and unsubscribe when they want. Do you want to raise a discussion? No problem with a mailing list, where all the members of the list can take part in the discussion, without even knowing who else is reading their mails. One more advantage is that you have all correpsondence archived and if you need in the future access to it, you can simply go online and have it. Aegee offers mailing lists for its members, see https://lists.aegee.org for a partical list of lists. Today there are 580 mailing lists being explored and used. The biggest ones are aegeenews-l (4844 subscibers) used for press releases by AEGEE, aegee-l for general discussions of all kind (1339 subscibers), aegee-agora-l (1493 subscribers) for topics related to Agorae and European boars' Meetings. And aegee-event-l (653 subscribers) for frequent travellers. The last includes information about the events organized by the Aegee branches. Keep in mind that aegee-event-l is the only one of the general mailing lists for announcing events, don't try to use the other general lists. When sending a mail to a big list for discussion keep in mind, that you are not allowed to include attachments. If you want to distribute something put it somewhere in internet and then include a link to it in your e-mail. Another restriction is that only plain text mails are allowed. HTML-like once will be rejected or cut out. It is possible to stop the spam mails coming to a mailing list. This is the default for new lists, where everybody is allowed to send e-mail. In order to configure the settings, first adjust your filter https://mail.aegee.org/conf and login with the mailing lists, e-mail address and listserv password (see below). Next, go to your list management interface at https://lists.aegee.org/yourlist-l.html (e.g. https://lists.aegee.org/aegee-l.html) -> Manage the list -> Templates -> [Select a template to view or edit] Rules for filtering list messages based on their contents [CONTENTS FILTER] -> Edit Form and enter: X-Spam-Level: +++++ Action: REJECT Your mail was evaluated as spam and was not delivered. You can still contact us at yourlist-l-request@aegee.org X-Spam-Level: +++++ means that for mails with header X-Spam-Level containing five spam-scores or more will be taken the mentioned action. It is possible to send mails for moderation by the listowner, but ideally you send them back to the sender. To do so write on the next line Action: REJECT followed by the reason for the rejection, as in the example above. Substitute yourlist-l with the name of your concrete list, e.g. aegee-l-request@aegee.org . Mails send to that address are forwarded to the listonwers of the correpsonding list. So even if a mail was not distributed to a mailing list, the sender still has chance to get in contact in the listowner, in case of ham (not-spam). Mails coming from mailing lists have a prepended tag to the subject, like [AEGEE-L]. When you reply on such mails, depending on the settings of the list, your answer goes by default either to the initial sender or to the whole list. When you send a mail to the initial sender try to remove the subject tag before sending your mail. This helps the recipient easily understand that this is a personal mail and not running over a mailing list. As the Aegee network is very big, it is divided in some parts getting even closer people living near to each other. For each such part there is a mailing list: wise-reg-l: generally covering Ireland, the UK and the northern locals in the Netherlands north-west-l: generally covering Belgium, Luxembourg, the eastern and southern locals in the Netherlands, the northern locals in France and the western locals in Germany north-reg-l: generally covering Norway, Sweden, Denmark, Finland, Iceland, Estonia, Latvia, and the northern locals of Germany central-l: generally covering Poland, Czech Republic, Slovakia, Lithuania, Latvia, and the eastern part of Germany wg-s carpathia-l: generally covering Hungary, Romania, Moldova and almost all locals in Serbia regions dach-l: generally covering Austria, Switzerland and the southern locals of Germany farwest-l: generally covering Spain, Portugal, and the southern locals in France rainbow-l: generally covering Italy, Slovenia, Croatia, Montenegro, Bosnia and Herzegovina and Malta balkania-l: generally covering Macedonia, Albania, Bulgaria, Greece, Turkey, Cyprus and southern part of Serbia netcom-spirit-l: generally covering Belarus, Russia, Ukraine, Armenia, Azerbaijan and Georgia Another interesting kind of lists are those of the working groups: adamemy-l Academy - Human Resources Working Group bobigosa-l BoBiGoSa - Crytisizing Working Group cwg-l Cultural Working Group dwg-l Dance Working Group ewg-l Education Working Group ewwg-l East-West Working Group hrwg-l Human Rights Working Group bobigosa-l BoBiGoSa - Crytisizing Working Group ipwg-l International Politics Working Group itwg-l IT Working Group prwg-l Public Relations Working Group visa-l Visa Freedom Fighters Working Group If you are interested in a specific list you are welcomed to join it. Most users prefer to use the webinterface. Just visit the list's site at https://lists.aegee.org/mailing-list-l.html (e.g. https://lists.aegee.org/aegeenews-l.html)-> Join or leave the list (or change settings). As you can see, there are the archives of the lists. In order to access them you will need to get a lsitserv password for your e-mail (this is different from the password for your mailbox and for your aegee.org account). Just go to https://lists.aegee.org/password and follow the instructions. Another option to manage the lists is to write listserv-commands. This are one-line instructions written in plain text e-mail, send to listserv@aegee.org (the subject doesn't matter). To subscribe send a plain text e-mail to listserv@aegee.org containing in its body: subscribe dach-l Your Name, Antenna subscribe ewg-l Your Name, Antenna . To leave a list, use the command signoff listname (e.g. signoff dach-l) for one list of signoff * to leave all lists. For changing your subscription e-mail, it is not necessary to unsubscribe and then subscribe again in all lists, the command change * new-e-m@il.add send to listserv@aegee.org from your old-email is sufficient. Use a concrete list instead of * in the cases, where the change shall not be to all of your lists. To see who is subscribed to a list, use the command "review list-name-l". The commands "nomail your-favourite-list-l" and "mail your-favourite-list-l" are used to temporary disable/enable your subscription. (However you are still subscribed, can send mail, check the archives, etc, you only don't get mails). Naturally, "help" gives an overview of the available commands. An exception to all these proceedings is boardinf-l which is not a normal mailing lists. You cannot subscribe or signoff in the usual way. The official email addresses of the bodies (antennae, working groups, comissions,...) are subscribed automatically. The email addresses that are listed in the Address Book are regardes as official. Please make sure that these addresses are always correct, working and read regularly! Individual persons can also subscribe by activating the corresponding checkbox in their Virtual Office Address Book entry. Of course, you can also have your own mailing list for your activities, events, board-functions, etc. If you want a new one just write to lists@aegee.org stating approximately how do you plan to use the list. This information will beused in order to create the most suitable settings for your list. Relevant is who shall be able to write to the list -- all its members, everybody (in this case a spam filter shall be activated), or only specific persons. Next question is where shall the answers of the mails go - to the whole list or to the original sender. For smaller teams it is recomemnded that the anwers go to all concerned people. Attachments - do you want to allow them or not? Keep in mind that large attachments can be avoided by putting them on internet and referencing a link to the resources in your mail and nobody is happy when her/his mailbox is full with e-mails over mailing lists, which they are not necessary interested in. So try to avoid attachments for mailing lists. Another possibility is to permit attachments, but to limit the size of the mails to some limits, e.g. 150k. Shall the list appear at https://lists.aegee.org or not? As the list of lists is currently overcrowded the follwing rules apply: if you don't want, it will not appear; for local initiatives, no listing; one list per local; for big projects, as much lists as needed; for lists where the subscription is restricted to team members only - no listing. And finally you must think on the name of the list - it shall start with the name of the affected antenna (if any) and end in -L@aegee.org, e.g. karlsruhe-l@aegee.org, or mainz-wine-l@aegee.org . Within some days you will get information how to manage your mailing list. It is always a good idea to have partner, who shares the work on the mailing lists management, so that when one of you is unavailable, the other one can still act. In order to grant the rights to your friend, go to https://lists.aegee.org/your-list-l.html, e.g. https://list.aegee.org/aegee-l.html -> Manage the list -> Configuration and add the line like Owner = e-mail@adress (Name), before saving it. That's all. Don't forget, once you don't need it anymore, to request a deletion. In this way it will make the software for mailing lists a bit faster, will save a bit space on the server and will improve the overview of the central management of mailing lists. Aegee uses a donation from lsoft.com - Listserv 14.5 for its mailing lists management. Check the documentation at http://www.lsoft.com -> Support -> Documentation -> Listserv List Owner's Manual. Shall you have any questions regarding the mailing lists, you are welcome to send them to lists@aegee.org . - sneding email to whole lists- - sending promotions to aegee-l - *aegee.org/map and aegee.org/network* *locals.aegee.org* At http://locals.aegee.org is available a list of the antenae, presented in internet. The data is extracted from the Aegee Address Book and is available in more compact format at http://karl.aegee.org/bodyurls.txt . For advanced users, there are the http://locals.aegee.org/city-forward, e.g. http://locals.aegee.org/magusa forwards immediately to the website of Aegee-Magusa. http://www.locals.aegee.org is a synonim for http://locals.aegee.org . *Servers* Aegeeserv was established in 1998 by Stefan Recksiegel, then managed consequently by Daniel Zimmermann, Stephan Roemer and finally by me Dilyan Palauzov. Currently it is a Dell PowerEdge 2000 box with two 63 GB hard dist building raid1, 2 GB RAM, Xeon Processor 2.8 GHz,. See it and the old servers at http://www.aegee.uni-karlruhe.de/webgallery/aegeeserv . Initally, it hosted the domains central.aegee.org, lists.aegee.org, locals.aegee.org and @aegee.org . In January 2005 www.aegee.org as a result of several DDOS attacks it was temporary moved from Rainside/Bratislawa to Aegeeserv and in July 2006 the domain went together with locals.aegee.org to Enschede. Hosted until October 2005 in the mensa of the University, it was moved with the upgrade to PowerEdge to the Faculty of Physics. Currently aegeeserv manages all the mail in the domains @aegee.org, @lists.aegee.org and @mail.aegee.org and @aegee.uni-karlsruhe.de . *DNS* *Certificates* * bari@aegee.org (from the AB), aegee-bari@aegee.org (from the master account), accoutn.aegee-bari@aegee.org (from the user/master account) *calendar of events, deadlines& more* *Headoffice infrastructure* *webspace for locals* - standard templates, requirements, recommenadations for websites php/perl/python/.net/Servlets/... *WG portal* *CD tranings* *IT budget* *VoIP* VoIP stands for Voice over IP and basically means telephony over internet. This technology allows for conducting phone-like conversations using internet protocols like SIP, Skype, etc. In particular the standard protocols SIP, IAX and jingle ensure the compatibility of AEGEE's system with different users and service providers. VoIP also leverages a free way to call the AEGEE-Europe headoffice over internet. If a web browser supports ActiveX controls (like the Internet Explorer does), then you visiting http://aegee.org/contact and clicking on "click here to speak with us" or "or via web" is a gateway to enter the aegee telephony. Another option is to install and use a SIP/IAX2 software client like X-Lite; in both cases you should use a headset in order to avoid nasty echo effects. You can obtain a free VoIP phonenumber from e.g. FWD (http://www.freeworlddialup.com/), gizmoproject.com , openwengo.com; in the near future also Google Talk (jingle) will be supported. Yet another, more comfortable method of calling, compared to computer plus headset, is presented by the bright variety of real telephones available on the market. Either software with headphones can be used, or you opt for a hardware phone, which looks exactly like normal one, but is connected with internet cable to the LAN. For "European level" AEGEE members that need to stay in close contact with other members in foreign contries we strongly recommend the use of VoIP; nowadays teams like the Summer University Co-ordiation Team (SUCT), the Address Book Co-ordination team (ABC) or the IT admins are equipped with VoIP hardware telephones which greatly simplifies their work. Tip: One of the unused potentials in AEGEE in regard to VoIP are the conference rooms that are available on the AEGEE-Europe servers. To use them dial 210, 212, 214 or 216. More details on AEGEE, SIP and Asterisk can be found in a) the "phone system guide" and b) here: https://www.karl.aegee.org/aeg-web.nsf/Full/Office--aegee.org-accounts-IT--Asterisk *Information Technology Working Group* For all kind of IT-discussions and work in AEGEE we have the IT Working Group. Join the mailing lists itwg-l and make your proposal, listen to others, collect ideas and share experience. It is all about IT and AEGEE. * The Card Serial Number * When in 1999 the rosa membership cards were replaced with green one, not only the colour changed, but the Card Serial Number (CSN) was introduced. The CSN is nothing more than the serial number of the card, containing check digits. The algorithm tp calculate the check digits is described at http://www.karl.aegee.org/aeg-info.NSF/c7d75e4585529ef9c12562c900643a33/9e2ec8e650965c14c12568da003b32cf?OpenDocument&login . * The virtual office and its databases* * The AEGEE Address Book * * Future projects * OMS * open document format * Having a lot of software vendors leads to a situation that there are plenty of formats ... * how to submit presentations * -one click to start -open document format -one CD * IT for Chair team * - vnc and two computers - microphones - networking - 20 C - 1 week in advance for presentations - presentations, only 1 file to click on, only one and only labelled compact disk. - open document format * Agora boss* * system handbook * * agora / ebm applications * - how to apply - how to sort the applications * su applications* - export passwords - evaluations * events, how to submit an event, how to apply* * shortcuts * aegee.org/office aegee.org/su aegee.org/accounts aegee.org/ab aegee.org/lists aegee.org/photo aegee.org/ * ITES * * Netiquete * * docmaster * Docmaster is an easy method to obtain a set of often used documents. The usage is similar to listserv. All you need to do is write an email to docmaster@aegee.org, leave the subject field empty and type one or more of these commands in the next message field: get agora-booklet programme booklet for the next Agora get agora-minutes minutes of the last Agora get ebm-booklet programme booklet for the next EBM get ebm-minutes minutes of the last EBM get statutes the statutes (Corpus Iuridicum Aegeense, CIA) get visa-booklet the latest visa booklet get yearplan yearplan topics of AEGEE * LAMA * Local AEGEE Management Application (LAMA) is a tool to aid the local AEGEE board with the administration of its members: it's possible to store name & address, print a phone list or e-mail lists, track a member's participation in internal educastion courses, keep control over the fee payments and generate a members' list for AEGEE-Europe (with those data required for new membership cards). It's even possible to import and export address lists from/to Excel andWord. For further information, please check out LAMA's website: http://www.karl.aegee.org/lama [The IT part of the manual was rewritten by Dilyan Palauzov in August 2006] -- sg and export passwords -- -- sg and used ballot papers --